How we process your data

Effective date of this policy on the processing of personal data: 23 May 2018

Privacy is an issue that is important for us here at todocoleccion. In this document, we're going to explain how we process and protect your personal data.

The privacy policy described below applies to all todocoleccion websites which have a footer notice about how we process your personal data, whatever the form of use and access, and including from mobile devices. This policy also applies to mobile applications of todocoleccion for iOS and Android.

As a whole, we'll refer to websites, mobile applications, and the rest of our products and services as the "Services."

Overview of data protection

Who is the data controller in charge of processing your personal data?

Zoconet, S.L. ("todocoleccion"), with tax code B-29853264 and registered office at Avda. Juan López Peñalver 17, 29590 Campanillas, Málaga, Spain.

Our contact form is available on the URL: https://en.todocoleccion.net/contact/commercial-information

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For which purposes do we use your personal data?

We use the personal data that you provide us via the various forms enabled for this purpose to manage the products and Services that we offer here at todocoleccion.

This data allows us to maintain the relationship with users, as well as to manage, administer, provide and enhance the Services.

We need to process your personal data to provide the Services. Without this information, the Services would be unfeasible. When you sign up for an account at todocoleccion and you explicitly accept our terms and conditions of use, you are also confirming that you have read this policy and you are giving us your consent to process your information as described in this document. If you do not want us to collect or process your personal data in the manner described below, you should not use the Services.

Depending on your use of our Services, we may collect information such as email address, phone numbers, postal address, billing information, questions and answers, post-sale messages, enquiries, items bought and/or sold and, in general, any information or data that you provide via our platforms. For reasons of support and security, certain staff members of todocoleccion may have to access this content so that we can effectively lend you our Services.

If you use todocoleccion to sell, buy or bid, or you simply wish to access information about your interests, you will have to provide us with a valid email address that will be linked to your user account.

If you use our Services to buy items on todocoleccion, when you place an order or win an auction, we shall provide the seller with the necessary information so that they can contact you and complete the transaction. Similarly, we shall provide you with the seller's details so you can contact them and complete the purchase.

If you use our Services to sell on todocoleccion, when you receive an order or a bidder wins your auctions, we shall provide them with the necessary details so that they can contact you and complete the transaction. In addition, we shall provide you with the buyer's details so that you can communicate with them and send them the order.

If you use the Shipping Service tc integrated into todocoleccion for delivery purposes, when an order is placed, we shall provide Correos, Correos Express or SEUR with the details needed to make the delivery.

todocoleccion is not liable for the privacy policy of any of the users who have an account in the system and, after a proposed sale has been formalised, cannot be held liable for them once the buyer's and seller's details have been exchanged so that the transaction can be successfully completed.

The ID associated with your user account on todocoleccion is public and may be displayed in different places on the website connected with your activity. In 'My todocoleccion' you have options to change this ID if you believe that it no longer represents you.

Depending on your activity, other users may also see your avatar, your time as a user of todocoleccion, your reviews as a buyer and a seller, your profile details, your favourite sellers, your lots for sale and auction, your questions and answers about lots for sale, your terms and conditions of sale and delivery, or the policies of your store if you have signed up to this service. In 'My todocoleccion' you'll find tools to configure the details you decide to share in your profile.

In certain circumstances, we will need to contact you to make sure that the Services are working successfully. You will receive transactional messages if you take part in a sale or an auction. We may also contact you to inform you about matters related to the Services, legal notices, or to give you support. Other messages are optional, and we send them exclusively to users who give their consent. Newsletters, alerts, information about tracked lots and commercial messages about our Services or those of other users of the Services can be configured in 'My todocoleccion', in the section called 'Message Configuration'. Here you can control which information you want to receive and how to receive it.

The devices that you use to connect to the system and enjoy the Services of todocoleccion provide usage information that we may collect for statistical purposes, advertising, analysis, enhancement and protection of the Services. This data includes information about the device, your IP address, operating system details and the browser you are using.

At todocoleccion we use different technologies such as A/B testing, heat maps, cookies, post-impression pixels and log files for various purposes. These technologies help us understand the way our users interact with todocoleccion and with our Services in order to enhance the user experience, optimise website usability, test out new products and services, and for marketing and advertising purposes. You can find out more information on this in our Cookie Policy.

We work with third parties that provide us with tools and statistics to analyse trends and collect demographic and system usage details about all users who access the Services. Although this statistical information is anonymous, in the Cookie Policy you will find information on how to restrict the access of these services to your browser's cookies. Keep in mind that if you disable certain cookies, the provision of the Services may be impaired or even made unfeasible.

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Why do we use your personal data?

Below is the lawful basis that allows us to process your personal data:

1. We need to process your personal data in order to provide the Services in the manner set out in the Terms and Conditions of Service. For example, if you have won an auction, by providing the seller with your postal address so that they can send you the lot.
2. If you have given us your consent to use your data in a certain way, by explicitly ticking a consent box when completing a form.

3. Out of legitimate interest, to enhance the provision of the todocoleccion Services, as long as these interests are not cancelled by your rights.

   todocoleccion has several legitimate interests when using your personal data:

   • a. to enhance and customise the Services
   b. to guarantee the security of the Services
   c. to ensure the protection of users of todocoleccion
   • d. to find out new ways to help the user community
   • e. to understand how our products and services are used

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For how long do we retain your personal data?

We will only retain your personal data for as long as you keep your user account active, for the time required for the purposes set out in this Privacy Policy, or depending on the time required to provide the Services.

You may request the cancellation of your account whenever you deem fit.

Once your account has been cancelled, in some circumstances we will retain your data for as long as necessary to comply with our legal obligations. For example, if you are a seller, we need to retain the invoices that we have issued you for the use of our Services for the legally established period.

We also retain log files to ensure the security of the website, resolve conflicts and enforce the agreements established in the Terms and Conditions of Service, or if we have a legal obligation to retain them for a certain period of time.

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Who do we disclose your personal data to?

We do not disclose your personal data to third parties unless we are bound by a law or you have previously given us your explicit consent to complete a sale transaction with another user of the Services.

In order to provide the Services in an adequate manner, we need to work with companies that process your data on behalf of todocoleccion, as part of the provision of a service that we have contracted, with whom we sign the relevant data processor agreements and from whom we demand compliance with regulations on personal data.

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What are your rights when you provide us with your personal data?

The exercise of all these rights is free. You may also exercise your rights by writing to our postal address: Zoconet S.L., Avda. Juan López Peñalver 17, 29590 Campanillas, Málaga, Spain. Please remember to enclose a copy of your ID card or equivalent document with your request.

If you believe that your personal data has not been processed according to current regulations, you may lodge a complaint with the Spanish Data Protection Agency (www.agpd.es).

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Security

At todocoleccion we acknowledge and take our responsibilities very seriously when it comes to protecting your personal data. This is why we uphold the security levels of personal data protection in accordance with Royal Decree 1720/2007, of 21 December, which approves the implementing regulations of Organic Law 15/1999, of 13 December, on the Protection of Personal Data, and why we have implemented all the technical resources at our disposal to prevent the loss, misuse, alteration, unauthorised access and theft of the data you have provided us via the website. However, we would like to remind you that security measures on the Internet are not 100% invulnerable.

We undertake to comply with the duty of secrecy and confidentiality regarding the personal data contained in the automated file in accordance with applicable law, as well as to provide secure processing during any transfers which may take place.

The security of your information also depends on you. You are responsible for maintaining the confidentiality of the password you use to access the Services. It is important that you do not share your password with anyone.

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Modification of this Privacy Policy

todocoleccion reserves the right to modify this policy to adapt it to future legislative or jurisprudential developments, as well as to industry practices, having informed users beforehand via the website. We recommend that you check this website with certain frequency to review the most recent version. The date of the most recent update is stated at the top of this document.

Any modification to the privacy policy shall be effective from the moment of its publication. If you do not accept these modifications, you may adjust your preferences in 'My todocoleccion' or stop using the Services. If you continue to access or use the Services after the modifications become effective, you agree to be subject to the new privacy notice that has been reviewed..

In no case shall said modifications affect the choice you have made regarding the way in which todocoleccion may process your personal data. If at any time we would like to use your data in a different way to the one stated at the time of collection, we will notify you by email and ask you for your consent.

Likewise, todocoleccion reserves the right to cancel its Services for any users who fail to comply with the terms and legal conditions of use, as well as with current legislation.

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