Managing Quality Customer Service. A practical guide for establishing a service operationo - William

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Condition of the lot: Very Good (new or like new, without any signs of use)

Autor: William B. Martin Ph. D.

Editorial: Crisp Publications

Año: 1989

ISBN: 9780931961830

Encuadernación: Encuadernación de tapa blanda

Idioma: Inglés

Peso: 0,4


X2408K02118MM. 282 g. 100pp. Rústica. Estado, muy bien. Gestión de la calidad en el servicio al cliente. Una guía práctica para establecer una operación de servicio. English.
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