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| Autor: | Kristin Anderson; Ron Zemke | |
|---|---|---|
| Editorial: | AMACOM | |
| Año: | 1991 | |
| ISBN: | 9780814477779 | |
| Encuadernación: | Tapa Blanda | |
| Idioma: | spa | |
| Ilustrador: | ... |
Texto en inglés. Tapa blanda de editorial ilustrada. Sin subrayados ni anotaciones. Perfecto estado de conservación. An entertaining guidebook for service professionals working on the front line, 'Delivering Knock Your Socks Off Service' equips readers with the savvy and skills they need to deliver great customer service--under any circumstances. The authors offer techniques that will create three-fold success: inspired employees, impressed customers, and knock-your-socks-off profits. ECONOMIA. EMPRESA.
Spain (Madrid)
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